QQClub takes every player's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our commitment to your privacy is more than a document – it is a daily practice we live by.
This Privacy Policy document clearly explains how QQClub manages your personal data. By using the QQClub platform, you agree to the data collection and usage practices described in this document. If you do not agree, please do not use our platform.
QQClub is an online casino platform operating in Malaysia, accessible at qqclub.bet. We are committed to protecting the privacy of every player who entrusts us with their personal information. This Privacy Policy has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects the highest standards of data protection in Malaysia's online gambling industry.
We understand that when you register with QQClub, you are not simply creating an account — you are entrusting us with sensitive personal information. We take that trust seriously. That is why QQClub invests in state-of-the-art security infrastructure and ensures every member of our team is trained in proper data management practices.
This policy applies to all data we collect through the QQClub website, iOS and Android mobile apps, email and WhatsApp communications, and any other interactions between you and our platform.
QQClub collects various types of personal data depending on how you interact with the platform. This data is organised into the following categories:
| Data Category | Sample Information | Mandatory / Optional |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Mandatory (for verification) |
| Contact Details | Malaysian phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, account holder name, transaction history | Mandatory (for deposits/withdrawals) |
| Technical Data | IP address, device type, web browser, operating system, cookies | Automatic |
| Gaming Data | Betting history, games played, account performance | Automatic |
| Communication Data | Live Chat records, emails, complaints, feedback | When applicable |
QQClub does not collect sensitive data such as health information, religious beliefs, or political views, unless specifically required by Malaysian law or for responsible gambling purposes with your explicit consent.
Your personal data is collected through several different channels whenever you interact with the QQClub platform. We always strive to collect only the data that is genuinely necessary to provide you with the best service.
QQClub uses collected personal data only for specific, legitimate, and transparent purposes. We will not use your data for any purpose not stated in this document without first obtaining your additional consent.
QQClub does not sell, rent, or trade players' personal data. However, under certain limited circumstances, we may need to share your data with carefully selected third parties. All data sharing is conducted on a minimum-necessity basis (data minimisation principle).
All third parties with whom we share data are required to sign data processing agreements obligating them to protect your data to the same or higher standards as QQClub. We conduct regular reviews of all third-party partners.
Data security is more than a single layer of protection — it is a multi-layered defence system that we continuously build and maintain. QQClub invests significantly in security infrastructure to ensure your data remains protected against the latest threats.
Our technical measures include 256-bit SSL encryption for all communications, secure password hashing (never stored as plain text), two-factor authentication (2FA) available to all players, a 24/7 intrusion detection system (IDS), and encrypted data backups stored at separate locations.
Organisationally, all QQClub staff with access to player data undergo mandatory annual privacy training. Access to sensitive data is restricted on a need-to-know basis, and all access is logged and monitored for audit purposes.
QQClub uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us remember your preferences and improve website performance.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keeps core platform functions running — login, secure sessions, and security | Session / 7 days |
| Performance Cookies | Analysing how players use the platform to drive improvements | 30 days |
| Functional Cookies | Remembering your language preference, display settings, and gaming preferences | 90 days |
| Security Cookies | Helping detect fraudulent activity and protect your account | Session |
You can manage or delete cookies through your web browser settings. Please note, however, that blocking essential cookies may affect certain features of the QQClub platform.
Malaysia's Personal Data Protection Act 2010 grants you certain rights regarding your personal data held by QQClub. We are committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal data we hold about you. We will respond within 21 business days.
Correct inaccurate or outdated personal data. Contact our support team or update your details directly in your account settings.
Request the deletion of your personal data once your account is closed, subject to legal requirements for minimum data retention.
Object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
Receive your data in a machine-readable format (JSON/CSV) for transfer to another platform if desired.
Request that QQClub restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, contact QQClub's Data Protection Officer by email at privacy@qqclub.bet or via our platform's Live Chat. We will verify your identity and process your request within 21 working days.
QQClub does not retain your personal data for longer than is necessary for the purposes stated in this document. Retention periods are determined based on operational requirements, legal obligations, and legitimate interests that can be reasonably justified.
The QQClub platform is strictly for adults aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we discover that we have collected personal data from someone under the age of 18 without appropriate parental consent verification, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered on QQClub, please contact us immediately at privacy@qqclub.bet.
QQClub reserves the right to update this Privacy Policy from time to time in line with developments in Malaysian law, changes in business operations, or improvements to our data protection practices. Where significant changes occur, we will notify players via in-platform notifications or email.
The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of the QQClub platform after changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how QQClub handles your personal data, please do not hesitate to reach out. Our Data Protection Officer (DPO) team is Malay-speaking and ready to assist.
If you are not satisfied with QQClub's response to your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) under the Ministry of Digital Malaysia.
Other important documents that complement this Privacy Policy in outlining your rights and responsibilities as a QQClub player.
We are committed to protecting your privacy with bank-grade encryption, PDPA 2010 compliance, and a strict no-data-sale policy. Join 500,000+ Malaysian players who play with peace of mind at QQClub.