Terms & Conditions QQClub – The Complete Platform Guide for Malaysian Players

In this QQClub Terms & Conditions document, the following words and phrases carry the meanings defined below unless the context requires otherwise:

• "QQClub" / "Platform" / "we" / "us" – refers to the QQClub website accessible at qqclub.bet, along with all related services, features, and mobile applications.
• "Player" / "Member" / "you" – an individual who has registered an account on QQClub and is using the platform's services.
• "Account" – a personal account registered by the player using valid and unique personal information.
• "Real Balance" – cash in your account obtained through deposits or winnings that have met the wagering requirements.
• "Bonus Balance" – bonus credits subject to wagering requirements that cannot be withdrawn until those requirements are met.
• "Wagering Requirement" / "Rollover" – the total amount that must be wagered before a bonus can be converted into withdrawable funds.
• "Progressive Jackpot" – a shared prize pool that grows continuously until one player wins it.
• "RTP (Return to Player)" – the statistical percentage of total wagers returned to players over the long term.

QQClub is an online entertainment platform that requires players to meet strict eligibility criteria before opening an account and accessing our services. This is not merely a legal requirement — it reflects our commitment to safe and responsible gaming.

• Players must be at least 18 years old at the time of registration. QQClub reserves the right to request proof of age at any time.
• Players must be residents of or located in Malaysia while using the platform.
• Players are not permitted to register using another person's identity or false information.
• Only one account permitted per individual, IP address, device, phone number, or delivery address.
• QQClub employees, business partners, and their immediate family members are not eligible to register as regular players.

The QQClub registration process is designed to be straightforward yet secure. We collect the necessary information to protect your account and comply with applicable legal requirements.

• Players are required to provide their full name, a valid Malaysian phone number, and a strong password during registration.
• Any email address provided must belong to the player and be accessible for account verification purposes.
• QQClub reserves the right to request identity verification documents such as a Malaysian Identity Card (MyKad) or passport before processing withdrawals exceeding RM5,000.
• All information provided must be accurate, current, and not misleading. False information may result in the immediate suspension or closure of your account.
• Players are responsible for keeping their account password secure and must not share it with any other party.

QQClub supports a wide range of deposit methods popular among Malaysian users. All transactions are processed in Malaysian Ringgit (RM) with no processing fees charged by the platform.

• Deposits cannot be reversed once they have been processed into your QQClub account.
• QQClub does not accept deposits from bank accounts or e-wallets that are not registered in the player's own name.
• Any attempt to commit deposit fraud will be reported to the relevant authorities.
• For deposits exceeding RM10,000 in a single day, additional verification may be required in accordance with our anti-money laundering policy.

QQClub is committed to processing all valid withdrawals promptly and transparently. Players may withdraw their real balance at any time with no withdrawal fees charged by the platform.

• The minimum withdrawal limit is RM50 for regular members and RM30 for VIP members.
• Withdrawals are processed to the same method used for the most recent deposit, or to a bank account in the player's name.
• Processing time: Regular members – 15 minutes to 2 hours; VIP Gold – 30 minutes; VIP Platinum – 5 to 10 minutes.
• Withdrawals exceeding RM5,000 within a 24-hour period require identity verification before processing.
• Bonus balances that have not met the wagering requirements cannot be withdrawn and will expire upon account closure.
• QQClub reserves the right to place a temporary hold on withdrawals while an investigation is conducted if suspicious account activity is detected.

All promotions, bonuses, and special offers advertised by QQClub are subject to specific terms stated on the respective promotions page. General terms applicable to all bonuses are as follows:

• Every player is entitled to welcome bonus one time only — applicable to the first deposit only.
• Bonuses cannot be withdrawn directly; they must first satisfy the specified wagering requirements (rollover).
• Wagering requirements are calculated based on the bonus amount received, not the original deposit.
• Different games may contribute varying percentages toward the rollover requirement. Baccarat and roulette typically contribute 10–20%, while slots contribute 100%.
• QQClub reserves the right to void bonuses if there is evidence of promotion abuse, bonus arbitrage, or betting strategies designed to meet rollover requirements without genuine risk.
• The weekly cashback bonus is credited every Monday based on the previous week's net losses and carries no wagering requirements.
• Festive promotions (Hari Raya, Chinese New Year, Malaysia Day) have their own terms and conditions displayed on the Promotions.

All games on QQClub use a Random Number Generator (RNG) independently audited by a third party to ensure fairness and transparency. Game results are final and cannot be disputed unless a proven technical error has occurred.

• Winnings resulting from software malfunctions or technical errors are void and will not be paid out.
• In the event of an internet disconnection during an active game session, the round will be settled according to the outcome recorded by the system.
• For live casino games (live dealer), the dealer's decision is final once the round is closed.
• Confirmed bets cannot be cancelled or changed once a round has begun.
• QQClub reserves the right to withdraw or suspend any game without prior notice.
• The RTP (Return to Player) value for each game is displayed in the game information and is accurate as of the last updated date of this document.

QQClub expects all players to conduct themselves respectfully and responsibly on the platform. The following actions are strictly prohibited and may result in account suspension or closure without a refund:

• Using automated software (bots), scripts, or any technology to play on a player's behalf.
• Colluding with other players to cheat in multiplayer games or poker.
• Attempting to exploit software bugs to gain an unfair advantage.
• Using a VPN or proxy to conceal your actual location for fraudulent purposes.
• Creating multiple accounts to claim the welcome bonus more than once (bonus abuse).
• Attempting to use the QQClub platform for money laundering purposes.
• Using offensive, abusive, or threatening language toward any staff member or fellow player on the platform.

Players have the right to close their account at any time for personal or responsible gambling reasons. QQClub also reserves the right to suspend or close accounts under certain circumstances.

• Voluntary closure by the player: Contact customer support via Live Chat or email to close your account. Your real balance will be withdrawn within 3 business days.
• Suspension by QQClub: May be carried out immediately if suspicious activity, a breach of terms, or a request from the authorities is detected.
• Self-exclusion: Players may request a break period ranging from 1 day to 12 months. The account will only be reactivated once the break period has ended.
• Once an account is closed due to a terms violation, any bonus balance will be automatically forfeited.
• Any legitimate real-money balance will be returned to the player even if the account is closed due to a violation, except where it must be held pending an ongoing investigation.

QQClub makes every effort to ensure the platform remains available and fully operational at all times. However, our liability is limited in certain situations.

• QQClub is not liable for any losses caused by internet service disruptions on the player's end.
• The platform does not guarantee uninterrupted service availability at all times, particularly during scheduled maintenance.
• QQClub is not responsible for any betting decisions made by players of their own accord.
• QQClub's maximum liability to a player under any circumstances is limited to the actual balance in the player's account at the relevant time.
• QQClub is not liable for unauthorised access to a player's account resulting from the player's own negligence, including sharing their password.

QQClub takes problem gambling seriously and provides comprehensive self-control tools for all players. We believe that safe and enjoyable gaming starts with responsible players.

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits take effect within 24 hours and can be decreased immediately, but require a 72-hour period to increase.
• Loss Limit: Cap your net losses over a set period to keep your spending in check.
• Play Time Limit: Set your maximum daily playing session duration.
• Self-Exclusion Break: Take a break from 1 day up to 6 months. Your account will be automatically reactivated once the period expires.
• Self-Exclusion: Permanently close your account for a minimum period of 5 years. This cannot be reversed before the period expires.

QQClub reserves the right to modify, add, or remove any part of this Terms & Conditions document at any time without prior notice to players. However, we are committed to providing reasonable notification to active players when significant changes are made.

• Changes to these terms take effect immediately upon publication on the QQClub website unless stated otherwise.
• Continued use of the platform after updated terms have been published constitutes your acceptance of those updated terms.
• This QQClub Terms & Conditions document is governed by the laws of Malaysia, and any disputes shall be resolved through the appropriate courts in Malaysia.
• Should any provision in this document be found invalid or unenforceable, all remaining provisions shall continue in full force and effect.
• The Bahasa Melayu version of this document is the official version. In the event of any discrepancy between another language version and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.

For any enquiries regarding these Terms & Conditions, please contact the QQClub support team via Live Chat 24/7 or email us at support@qqclub.bet. We are happy to clarify any part of this document that you are unsure about in Bahasa Malaysia.